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General Booking Terms & Conditions

Bedroom cancellation policy

Bedrooms cancelled 7 days before arrival date are subject to a €65.00 cancellation charge. Bedrooms cancelled the day of or the day before arrival date are subject to the full bedroom charge.


Wedding Terms & Conditions  

Booking Procedure

To confirm a wedding reception/function booking, a deposit of €2,000.00 is required. A second deposit of €2,000.00 will be required ten months in advance of the date. A final deposit of €3,000.00 is required 2 months before the function date. The balance remaining must be paid prior to departure from the hotel. Please note these deposits are non-refundable and non-transferable.

Accommodation Cancellation Policy - Individual Bookings

A €65.00 per room cancellation fee will be charged for rooms cancelled within 7 days from the date of booking. Any rooms cancelled the day before will be charged the full room rate.

Group Bookings:

When a block booking is made and individual bookings are received by the hotel on behalf of a group, all rooms not confirmed with a deposit of €65.00 per room or a credit card number will be cancelled 8 weeks prior to the date of the booking without prior notification. Functions, Weddings, Meetings & Group Bookings

Cancellation Policy:

In the event of cancelling a confirmed booking, the following charges will be due (deposits already paid will also be forfeited). In each case, the percentage charge applies to the estimated total account for the event, including accommodation, wine sales, loss of beverage sales and any other items booked as party of the contract based on the numbers originally booked:

  • Within 4 weeks = 100%
  • Within 8 weeks = 75%
  • Within 16-8 weeks = 50%
  • Within 36 - 16 weeks = 25%

Group Accommodation Cancellation Policy:

The following cancellation policy will apply to all accommodation booked by the Bride & Groom under their block booking and all other individual rooms associated with their wedding:

  • Within 4 weeks = 100%
  • Within 8 weeks = 75%
  • Within 16-8 weeks = 50%
  • Within 36 - 16 weeks = 25%

Minimum Number Policy

The minimum number, which will be charged for on the day of a booking, is 10% less than the number originally booked. The full menu price will be charged for the number of guests, which fall below this minimum number. The final number for the meal, given 48 hours in advance, is the number for which we will cater. The menu price will be charged for this number or the minimum confirmed number, whichever is the greater. Minimum numbers function rooms:

  • Cranaghan Suite: 270 min, 600 max
  • Cranaghan Suite 1: 220 min, 270 max
  • Woodford & Erne Suite: 250 min, 420 max
  • Woodford Suite: 150 min, 230 max
  • Erne Suite: 120 min, 170 max

Price Variations

In the event of circumstances beyond the hotel’s control (e.g. increases in the standard rates of (VAT) the hotel reserves the right to vary the prices quoted to an extent which reflects such circumstances

Services/Procedures

The Hotel reserves the right to change any of its Banqueting services, procedures and processes without prior notification
PaymentAll accounts must be settled prior to departure from the hotel unless alternative arrangements have been made three months in advance of your event with the hotel management

Storage / Personal Property/ Consigning

The hotel will try wherever possible to assist guests with the storage of equipment, personal property, wedding cakes etc., but accept no liability for any damage or loss. The hotel will not accept responsibility for any goods consigned to the hotel or any of its staff in connection with any event nor will it be responsible for any freight, carriage or delivery charges

Entertainment

The hotel will not accept any responsibility for any entertainment that has not been booked directly with the hotel. However all entertainment arrangements must have the approval of the hotel management prior to the date of the function. All entertainment must provide their own equipment and accept full responsibility for same.

Food & Beverage

No food or beverage will be permitted to be brought into the hotel without the special permission of the hotel, and the hotel reserves the right to make a charge for the service of same (exception of Special occasion cakes). Please be advised that Corkage is not permitted.

Table Decorations

No table confetti or coloured napkins can be used to decorate the tables in your function room as they cause damage to our white linen and also to our machines in our laundry.

Noise Level

The Hotel Management, at their discretion, may reduce the sound levels from bands or discos without having to consult with the Bride & Groom. It is assumed that no exceptional noise factor will be created by an event but if in doubt, organisers must notify the hotel management of the type or event proposed

Licensing and Statutory Regulations

The hotel must comply with all relevant statues and therefore requires its customers not to act in such a way as would put the hotel in breach of any statute. In particular, customers are reminded to maintain free access to fire exits at all times and not to interfere with or obstruct any fire equipment/ notices during the course of the event.

Additional Events

The hotel reserves the right to host any additional events in suites not reserved by the client. Such additional events include, but are not limited to, Banquets, Conferences, Weddings, Dinner Parties.

Quality of Service

In order for us to provide you with our high standard of service, the pre-arranged timings must be adhered to. Time of arrival, reception and sit down time must all be agreed in advance. Latest dining time is strictly 6pm. To ensure the quality of service, we only permit speeches/toasts to happen after the service of your meal. If you wish to have your speeches before your meal, all of your guests must be sat for 5.30pm.

We do not permit speeches/toasts to happen between courses.

Menu Tasting

The hotel is extremely confident in its product, and for this reason we do not offer Wedding Menu Tasting.